Together with Nextup, we are working on Chirpy (Automated NPS®). NPS®, or Net Promoter® Score, survey measures customer loyalty by asking a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? Customers can score from 0 (not at all likely) to 10 (extremely likely).

At this point, Chirpy is available on the Shopify App Store.

  • Chirpy collects not just numbers, gather full answers, allow hearing the voice of an individual customer.
  • Merchants can analyze insights and feedback on different stages of the customer journey (NPS on-site or via email).
  • Unlimited custom parameters allow you to break down feedback in a way that makes sense for you.
  • What was done

    Customer account

    App logic and architecture

    Multi Language support (EN, NL, DE)

    Survey via email

    Embedded survey on the webshop

    Custom questions

    Customizable form view

    Variables and shortcodes

    Analytics reports

    Search for keywords in feedbacks

    Duration (Hours)

    600+

    Number of people

    7

    CMS

    Shopify

    Used technologies

    • PWA
    • PostgreSQL,
    • NodeJS
    • Vue.js
    • Loopback.js
    ECO Eltrno Eco