Unsatisfied customers annual cost just in US is $537 Billion. Unhappy clients 3 times likely to tell their friends about a negative experience, they make it public through numerous social accounts as a result bad reputation and negative reviews cause that 80% of people that may be your customers won’t buy.
There are a lot of helpdesk alternatives, that solve most of standard issues. But our experience shows that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. They need customer support solutions. That's why we created DiamanteDesk - open source customer support software that meets unique customers needs and follow their business logic. Help desk management solutions will help you to keep your money, make your customers happy providing the best support service.