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This day has come! Beta-version release of DiamanteDesk happened. The 30-th of October we launched testing version of our helpdesk software.

Available on Github

  1. SYSTEM BASICS
    • Branches
    • Tickets
    • Comments
    • Attachments to tickets and comments (drag and drop functionality)
    • Admin users
  2. PERMISSIONS
    • Global permissions for admin users to restrict create, view, edit, delete operations for branches, tickets, comments, attachments*
  3. E-MAIL 2-WAY CHANNEL
    • E-mail notifications about new tickets, comments, ticket assignments, etc
    • Create tickets via e-mail
    • Upload attachments via e-mail
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